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Introduction to ISO 41001:2018-Facility management — Management systems — Requirements with guidance for use.
In today’s dynamic environment, facility managers face tough tasks on a day-to-day basis. Some of these problems arise from simple, day-to-day operations, while others are a result of changing technologies, company mergers & their policies and other lingering problems. Following are few issues faced by facility managers:
- Saving money: To save costs, facility managers often need to find the lowest cost provider.
- Extending the life of assets: Facility manager needs to maintain disciplined maintenance procedures to closely monitor the expenses incurred with maintenance programs of big-ticket items/ capital equipment’s like HVAC installation, captive power plant, etc.
- Do more with less: Facility managers are expected to do timely orchestration amongst men, machines and materials in order to serve the organisation 24/7 throughout the year.
- Compliance: It is a daunting task for facility managers to do everything to ensure that the statutory & regulatory compliances are met. Apart from compliances, many times facility managers need to make changes without reliable data to facilitate the change management within the organisation.
What is ISO 41001:2018?
ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization:
- a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization;
- b) aims to consistently meet the needs of interested parties and applicable requirements;
- c) aims to be sustainable in a globally-competitive environment.
The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location.
Why ISO 41001:2018
- It integrates people, place and process within the built environment, with the purpose of improving the quality of life of people and the productivity of the core business.
- To organise security, maintaining the lifts and, possibly, hiring/firing the caterers;
- Flexible working, office spaces are now calculated on multiple workers per desk.
What benefits it bring to business?
- Improve your marketability and sales pitch.
Grow profitability, improve productivity,
- Reduce business risks,
- Grow competitiveness and let the demand organisations focus efforts on their core business
- Competitive advantage.
Workforce productivity, safety and health improvement
- Providing cost benefits to organisations and offering service consistency and SLA compliance.
Whom ISO 41001 is applicable?
We cover both hard facility management and soft facility management.
HARD FACILITY MANAGEMENT
Hard Facility Management covers the entire space & infrastructure. This refers to the physical built environment with focus on (work-) space and (building-) infrastructure (such as planning, design, workplace, construction, lease, occupancy, maintenance and furniture).
- Hard facility management relates to the physical part of the building and cannot be removed. These are ‘the essentials,’ and ensure the safety and well-being of staff.
- Majority of hard services are required by law and include provisions such as:
- Fire safety systems
- Air conditioning
- Preventative building maintenance or building improvements
- Electro-mechanical maintenance
SOFT FACILITY MANAGEMENT
- Soft Facility Management covers the people & organisation. This is related to work psychology and occupational physiology (such as catering, cleaning, Information Communication Technology, Human Resource, accounting, marketing, hospitality)
- Soft Facility Management are services that are directly used by the staff and can make the workplace more safe or delightful. They are usually not compulsory and can be removed or added at any time.
- A few examples of soft services are:
- Building security
- Aesthetics (decor or landscaping, etc.)
- Mail management
- Office moves/ relocation
- Office etiquette/ decorum